Shipping & Returns

Where we ship

We currently ship within Lithuania. If you'd like to order from elsewhere, please get in touch and we'll do our best to help.

Processing & delivery times

Orders are prepared and dispatched within 1–2 business days. Delivery within Lithuania typically takes a further 2–4 business days, to your chosen address or parcel locker.

Shipping costs

Shipping depends on the method you choose: Omniva parcel terminal — €2.99, courier to your address — €4.99. Orders of €39 or more ship free. The exact cost is always shown at checkout, before payment.

Order updates

You’ll receive an email confirming your order.

Your 14-day right of withdrawal

When you buy online, you have the right to withdraw from your purchase within 14 days of receiving your order, in line with EU and Lithuanian consumer law — for products that are eligible for return (see below).

Hygiene & sealed products

Our soaps are cosmetic and personal-hygiene products. For health and hygiene reasons, items whose protective packaging or seal has been opened after delivery cannot be returned or exchanged. This is a standard exception under Lithuanian and EU consumer law.

Unopened products, still in their original, undamaged and sealed packaging, may be returned within 14 days.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, please contact us as soon as possible. You are entitled to a repair, replacement or full refund, and we cover the return shipping costs in these cases.

How to make a return

To withdraw from a purchase, notify us within 14 days of receiving your order. You then have 14 days to return eligible goods. For change-of-mind returns, the customer pays the return shipping cost.

Refunds

Refunds are made through the original payment method within 14 days of receiving your withdrawal notice. For a full-order withdrawal, we refund the goods and the standard original delivery charge. The original delivery charge is not refunded for partial returns. We may withhold the refund until we receive the goods or proof that they were sent.